Shipping policy
Effective Date: 26 August 2026
Thank you for shopping with Silvora. We aim to carefully pack and deliver your 925 silver jewellery orders safely and promptly.
1. Order Processing
Orders are generally processed after successful payment and order confirmation.
Processing times may vary depending on product availability, order volume, customisation requirements, weekends, public holidays, or other circumstances.
2. Delivery Time
Estimated delivery times may vary depending on your delivery location and the courier service used.
The delivery estimate displayed at checkout or communicated by Silvora should be treated as an approximate timeframe rather than a guaranteed delivery date.
Remote locations may require additional delivery time.
3. Shipping Charges
Applicable shipping charges, if any, will be communicated or displayed during the ordering process.
Silvora reserves the right to change shipping charges from time to time.
4. Order Tracking
Where tracking is available, customers may receive tracking information through the contact details provided at the time of purchase.
Customers should ensure that their shipping address and contact number are correct before completing an order.
5. Incorrect Address or Failed Delivery
Silvora is not responsible for delays or additional costs resulting from an incorrect or incomplete shipping address, incorrect contact information, or repeated failed delivery attempts caused by the customer.
Please contact us as soon as possible if you notice an error in your shipping information.
6. Damaged Package
If your package appears damaged or tampered with at the time of delivery, please document the condition of the package and contact Silvora promptly.
We may request photographs, videos, order details, or other information to investigate the issue.
7. Delivery Delays
Delivery may be delayed because of circumstances outside our reasonable control, including courier delays, severe weather, natural events, public holidays, strikes, transportation disruptions, or other unforeseen circumstances.
8. Contact Us
For shipping and delivery questions:
Silvora
WhatsApp / Call: 7859999591, 8866191591
Email: divyparikh7@gmail.com
Address: Kuberdas Prabhudas, near Krishna Watch Company, Gandhi Chock, Kheda – 387620, Gujarat, India